Server

Job Type

Part-Time or Full-Time

Job Description

Helix is currently seeking exceptional candidates to join our service team. We are searching for friendly, energetic, highly motivated individuals who will thrive in a fast-paced, team-oriented bar & restaurant environment.

Servers are responsible for helping to create an exceptional experience for all guests, and exceeding expectations with efficient and friendly guest service. Being an energetic team player with a lot of enthusiasm and a passion for making people happy are keys to success in this position. Some knowledge of food, wine, cocktails and beer is a definite plus.

Job Responsibilities

  • Provide efficient and friendly service to guests seated at a combination of indoor (in season) and outdoor tables, lounge seating areas and sometimes Tasting Room tables, following all steps of service to include bussing tables in order to create a positive guest experience

  • Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with Helix policies and procedures

  • Availability to work a variety of hours, days, and shifts, including weekends

  • Safely and effectively deliver food or beverages to a table of 3 in one trip

  • Safely and effectively operate all necessary tools and equipment

  • Ability to communicate in order to perform and follow job requirements, whether by written instructions or spoken directions.

  • Ability to calmly and effectively multitask in a fast-based, busy environment

  • Use of good judgment when dealing with challenging guest interactions, and respond to guest needs with patience and kindness

  • Understand our drinks and food menus, and be capable of answering questions regarding menu items

  • Proficiency in the use of our POS System, and Credit Card terminals

  • Comply with all safety and sanitation guidelines to keep Helix a healthy space

  • Successfully complete alcohol awareness training

  • Ability to recognize when a guest is intoxicated, and refuse to over-serve intoxicated guests, using a tactful and empathetic communication style, and notify management of any concerns regarding a guest who appears to be intoxicated

  • Follow all company rules, policies and conditions of employment, as outlined in the Helix Employee Handbook

  • Work well with others in order to help Team Helix thrive

Qualifications and Skills

  • 1 to 2 years of experience in this same role

  • High school diploma or GED

  • Excellent interpersonal skills

  • Strong communication skills

  • A positive and friendly attitude towards guests and co-workers

  • Ability to multitask and remain calm in a fast-paced environment

  • Able to move and lift up to 10 pounds frequently, move and/or lift up to 25 pounds, and occasionally move and /or lift up to 60 pounds (with reasonable accommodations, such as a hand truck)

  • Ability to stand and walk for an entire shift and move safely through all areas of the establishment, which may include stairs and slick surfaces

  • Available to work a variety of hours, days, and shifts, including weekends

Compensation

Starting base wage is $7.50/hour plus tips. Higher base wage negotiable if you have extensive knowledge of, or experience with wine, cocktails, and/or beer. Enjoy 50% off two food menu items per shift, and 10% off all retail when you work 15 or more hours per week. (Some restrictions apply—details in the Helix Employee Handbook).